Description of job position
- Analyzing customer service data to identify trends, patterns, and areas for improvement.
- Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
- Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
- Preparing detailed reports and presentations on customer feedback and service performance metrics.
- Conducting root cause analysis for customer complaints and implementing corrective actions.
- Assisting in the development and implementation of customer service policies and procedures.
- Providing support and training to customer service representatives to improve service delivery.
- Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
- Participating in customer service initiatives and projects aimed at improving overall service efficiency.
- Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.
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Position Customer service analyst - Customer Support in the labour market
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