Customer Support

Customer service analyst

Gross monthly salary in Slovak Republic is

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80% of people earn:

1,126 - 2,132 EUR

10% earn less lthan 1,126 EUR

10% earns more than 2,132 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Platy.sk salary survey, 80% of people on the Customer service analyst position in the Slovak Republic earn between 1,126 EUR and 2,132 EUR monthly gross.

10% of employees earn less than 1,126 EUR and 10% of people earn more than 2,132 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

435. place

Women representation in position

77%

Average age of respondent by position

687. place

Porter, Information Staff

General labour

816 - 1,271 EUR

436. place

Car Fleet Manager

Management

1,103 - 2,676 EUR

435. place

Customer service analyst

Customer Support

1,126 - 2,132 EUR

434. place

Co-ordinator

Transport, Haulage, Logistics

1,188 - 2,331 EUR

1. place

Development Director

Top Management

2,952 - 11,168 EUR

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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