Description of job position
- Analyzing customer service data to identify trends, patterns, and areas for improvement.
- Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
- Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
- Preparing detailed reports and presentations on customer feedback and service performance metrics.
- Conducting root cause analysis for customer complaints and implementing corrective actions.
- Assisting in the development and implementation of customer service policies and procedures.
- Providing support and training to customer service representatives to improve service delivery.
- Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
- Participating in customer service initiatives and projects aimed at improving overall service efficiency.
- Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.
For companies – be confident when making decisions about salaries
Set the salaries of your employees fairly. A detailed salary report will help you to do this. You will always have relevant salary data to hand.
The most common career path of an employee
The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.
Position Customer service analyst - Customer Support in the labour market
In the salary ranking,
the job position takes
Women representation in position
Average age of respondent by position
687. place
Porter, Information Staff
General labour
881 - 1,383 USD
406. place
Car Fleet Manager
Management
1,297 - 2,855 USD
405. place
Customer service analyst
Customer Support
1,223 - 2,236 USD
404. place
Technologist
Production
1,216 - 2,539 USD
1. place
Development Director
Top Management
3,229 - 12,317 USD
Is this salary range too huge?
You can find out the average salary in your region by filling out a short questionnaire
Compare your salary with othersGet detailed information on salaries in your country
Pro
Salary report for the company
121.77 EUR*
* incl. VAT / 99.00 EUR excl. VAT
Order the report- Salary on position by region*, education, practice, business size
- Total salary and its components* (variable component, commissions, rewards)
- Responder distribution to payroll
- Salary ranges expressed by 1st decile, 1st quartile, median, 3rd quartile, 9th decile, and average wage.
- Detailed breakdown of all monitored non-financial benefits provided*
- Financial benefit analysis* * available when regression model is used
