Description of job position
- Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
- Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
- Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
- Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
- Collaborate with other departments to align call centre activities with broader company objectives and strategies.
- Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
- Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
- Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
- Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
- Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
- Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.
For companies – be confident when making decisions about salaries
Set the salaries of your employees fairly. A detailed salary report will help you to do this. You will always have relevant salary data to hand.
The most common career path of an employee
The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.
Position Call Centre Director - Top Management in the labour market
In the salary ranking,
the job position takes
Women representation in position
Average age of respondent by position
687. place
Cleaner
General labour
816 - 1,332 EUR
8. place
Leasing Director
Leasing
1,999 - 3,739 EUR
7. place
Call Centre Director
Top Management
1,798 - 5,968 EUR
6. place
Plant manager
Top Management
2,304 - 8,827 EUR
1. place
Chief Executive Officer
Top Management
1,989 - 12,240 EUR
Is this salary range too huge?
You can find out the average salary in your region by filling out a short questionnaire
Compare your salary with othersGet detailed information on salaries in your country
Pro
Salary report for the company
121.77 EUR*
* incl. VAT / 99.00 EUR excl. VAT
Order the report- Salary on position by region*, education, practice, business size
- Total salary and its components* (variable component, commissions, rewards)
- Responder distribution to payroll
- Salary ranges expressed by 1st decile, 1st quartile, median, 3rd quartile, 9th decile, and average wage.
- Detailed breakdown of all monitored non-financial benefits provided*
- Financial benefit analysis* * available when regression model is used
